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What we’ve learned from feedback

What we’ve learned from feedback

about 3 years ago By Tom Dumper
Design & Build listening

What have we learnt from our 2000+ reviews and 230 testimonials in just 10 months?

This is the 4th time I have written this blog and I started to think about why it has taken so many times to get right. The conclusion is because feedback is never done, and it is at the heart of everything we do. The changes we decide to make or not, whether we have a good day or not - even as basic as the raw fight or flight decisions we all make hundreds of times a day. So really, I need to change the title to what we learnt which I can get in a reasonable length blog!

It’s great to share good news

That doing right by client, candidate and colleague shows through in what we do every day – and that we love being told when we have got it right, and we like to share it with the world!

"Raquel definitely exceeded my expectations! She was professional, honest, straightforward and most importantly truly listened to what I was looking for. Within three weeks of meeting her, she had secured me a permanent roll with a salary more than I expected and with a company who was the right fit for me. She consistently communicated with me throughout the process which I didn't find with any other recruitment company, and she ensured my success by sending me interview tips and information about my future employer. I highly recommend Raquel and Design & Build Recruitment for a seamless and personalised service."

We value coaching and supporting our candidates

We take the recruitment process seriously, understand the importance in getting candidates ready to speak with our clients and our responsibility to support people through one of the biggest decisions in their lives.

"Couldn't appreciate more the coaching and support I got from Joel, he was always there for me, excellent job, thank you Joel."

We learn from the bad as well as the good

Not all feedback is good but it is all equally important, tell as a many people as you can about the good feedback and learn and coach with the not so good. We have a policy internally that directors follow up all poor feedback comments with corrective actions taken, sometimes that is reminding busy people to never to forget to give feedback and sometimes it is coaching on how to have a difficult conversation.

"A follow up email or call would have been appreciated. Regardless if she was able to set up an interview or not."

Sometimes feedback just gives you the warm and fuzzies

“I absolutely LOVE Sarah! She is honestly the best agent i have EVER had! She always goes above and beyond her job. I've never known a more hardworking agent than Sarah. With her, i don't just feel like a number, I feel like she really does care and has my best interests in mind. I know I'm in good hands with Sarah. Probably the most caring, understanding & hardworking agent i have ever had. I cannot say enough good things about Sarah.”

As a business feedback is core to who are. We look forward to getting more of the coming months and using it to shape our business.