This is an exciting opportunity for a highly organised and proactive leader to play a pivotal role in supporting office operations, improving processes, and ensuring exceptional delivery across multiple teams.
The Role:
- Oversee the day-to-day operations of the office, ensuring smooth and efficient business functioning.
- Manage office resources, facilities, systems, and administrative processes.
- Develop and implement operational policies, procedures, and best practices to improve efficiency and service delivery.
- Monitor business performance metrics and prepare operational reports for senior management.
- Coordinate internal departments to ensure effective communication and workflow management.
- Lead and develop the Customer Service team, driving performance, service excellence, and achievement of key KPIs.
- Manage escalated customer enquiries and complaints, ensuring positive outcomes and a high level of customer satisfaction.
- Support senior leadership with business planning, process improvement initiatives, and operational projects.
- Previous experience in an Office Manager, Operations Manager, Business Support Manager, or similar position.
- Experience within insurance building, construction, property restoration, trades services, or a related industry is highly desirable.
- Exceptional organisational and problem-solving abilities.
- Excellent stakeholder management and communication skills.
- A proactive approach with the ability to thrive in a fast-paced environment.
- Opportunity to join a growing organisation within the insurance building sector.
- Key leadership role with influence across the business.
- Supportive and collaborative company culture.
- Up to $125k + Super
- Monday to Friday, full time position
- St George area
- Progression opportunities as the business continues to expand.
