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Customer Service & Permits Officer | Residential Construction

Customer Service & Permits Officer | Residential Construction

Job Title: Customer Service & Permits Officer | Residential Construction
Contract Type: Permanent
Location: Sydney, Australia, North Sydney
Industry: Construction
Reference: RH060622CSR
Contact Name: Renee Hamilton
Contact Email:
Job Published: June 06, 2022

Job Description

About the Role
My client has a national presence Australia-wide and builds across multiple states. They are rapidly expanding in New South Wales and are currently building over 2000 homes a year nationally. Their office in Sydney is expanding, making this company a good choice if you're looking for career progression and a business where you can move up the ranks quickly. 

Due to expansion in the team, a strong Customer Service professional with experience in the residential construction industry with exposure to permits & council processes to manage their own portfolio of clients across the end to end construction process, from pre-site through to handover, seeing you working across;

  • Managing customer relations and communications in relation to progress and delivery of the home building agreement 
  • HIA contract generation
  • Proactively manage and prioritise pre-site requirements and approvals to support the construction process
  • Liaising with relevant stakeholders both internal and external including clients, suppliers, contractors, lenders & brokers as required 
  • Ensuring projects comply with planning schemes and building regulations
  • Applying for permits and coordinate the approvals process
  • Maintaining accurate documentation and file management 
  • Ensuring efficient workflow and that timelines are met
  • Negotiate and manage any approval application questions
  • Plan and partake in consultative meetings, walking through final construction contracts and plans  
  • Completion of settlement letters prior to and completion of settlement
About You

To be considered for this position you will have:
  • Experience related to residential building industry ESSENTIAL
  • Excellent communication skills (written and verbal)
  • Highly computer literate
  • The ability to prioritise your workload in a changing environment
  • A high attention to detail
  • The ability to work towards deadline
Remuneration & Benefits
The successful candidate will receive;
  • A remuneration package of $65-75k+superannuation, experience dependent 
  • Company laptop & mobile phone allowance
  • Onsite parking, modern offices with a family feel

For any questions relating to this role or other opportunities with D&B and our clients please contact Renee Hamilton on 02 9376 8200 or, or click apply. Your application will be treated as strictly confidential.