Customer Service Manager - Residential Builder

Customer Service Manager - Residential Builder

Job Title: Customer Service Manager - Residential Builder
Contract Type: Permanent
Location: Melbourne
Reference: 2945393
Job Published: June 01, 2019 09:46

Job Description

The Company

Forward thinking construction specialists challenging the norm with their approach to building and the workplace culture they have established. With a reputation for their innovative designs and quality workmanship, they have long-standing relationships with some of Melbourne’s leading Architects and Developers. 

Their project portfolio includes high end homes up to $3m and commercial developments. With a strong pipeline of jobs, they are looking for a passionate Customer Experience Manager to provide first class service to their clients. 
The Opportunity 
Your responsibilities will include:
  • Managing a portfolio of clients maintaining relationships and providing exceptional customer service 
  • Maintaining accurate documentation and manage workflow on each job
  • Organising and obtaining permits and approvals to meet deadlines 
  • Preparing contracts and facilitating contract signing with clients
  • Liaising with all internal departments - design, estimating and construction
About You
To be successful in this role, you will have:
  • Experience in a client focused role with a custom home builder 
  • Exceptional customer service skills and attention to detail 
  • Organisation and time management skills to manage workflow
  • A positive attitude and collaborative approach to your work
  • An understanding of the construction process and ability to communicate this in simple terms to clients 
What’s in it for you?
Join a builder who are known in the industry for their quality delivery and how well they treat their staff – be proud of what you do and enjoy where you work! A huge emphasis on team culture and personal development will be a priority, with ongoing training to accelerate your career progression. Please apply today or call to discuss on 8535 3100.