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Customer Support Specialist | Construction

Customer Support Specialist | Construction

Job Title: Customer Support Specialist | Construction
Contract Type: Permanent
Location: Sydney, Australia, South Sydney
Industry: Business Support
Reference: RH2107
Contact Name: Renee Hamilton
Contact Email:
Job Published: July 21, 2022

Job Description

**Candidates experienced in customer service / contact centre environments are strongly encouraged to apply**

About the Role

Our client is a busy national builder who has been operating for over 10 years across all of Australia. They are specialists in the insurance construction sector across both residential and commercial properties. With exciting growth across the company, they are looking for an enthusiastic and driven Customer Support Specialist to join their Sutherland Shire office.

You will act as first point of contact for potential clients and ensure to maintain a positive customer experience & journey from initial claims assessment to the final handover of their completed works. 

In essence, you your responsibilities will be including;
  • Managing customer relations and communications in relation to progress and delivery of their home insurance claims
  • Proactive answer calls and triage to appropriate departments as required 
  • Create new job orders with adherence to detail to ensure claims are logged and issued correctly
  • Managing both internal and external stakeholder inquiries 
  • Create makesafe arrangements through liaison with customer, client & trades, including trades allocation and appropriate administrative requirements 
  • Liaison with insurance providers, ensuring follow ups and appropriate trades are assigned to works 
  • Meeting & greeting guests and general office administrative tasks and maintenance 
  • Scheduling works
  • Adhoc admin 

About You
This client is looking for eager candidates who are willing to learn and grow within the business.

**Candidates experienced in customer service / contact centre environments are strongly encouraged to apply**

To be considered for this position you will have:
  • Experience related to the insurance industry, with building insurance highly regarded but not a requirement - full training provided
  • Experience within a contact centre or KPI driven environment highly regarded 
  • Excellent communication skills (written and verbal)
  • Highly computer literate, strong MS Suite skills
  • The ability to prioritise your workload in a changing environment
  • A high attention to detail
  • The ability to work towards deadline
Early career candidates are also encouraged to apply (1-2 years experience)

Remuneration & Benefits
The successful candidate will receive the below;
  • A remuneration package of up to $65k+superannuation, experience dependent 
  • Modern offices with a fantastic workplace culture including pool tables, staff events, catered lunches, etc 
  • Onsite Parking
  • Internal growth pathway to see you progress into a career within the construction & insurance industries
For any questions relating to this role or other opportunities with D&B and our clients please contact Renee Hamilton on 02 9376 8200 or, or click apply. Your application will be treated as strictly confidential.