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Head of Strata Services

Head of Strata Services

Job Title: Head of Strata Services
Contract Type: Permanent
Location: Sydney
Industry: Property and Real Estate
Reference: AP081921
Contact Name: Aaron Petrilli
Contact Email: aaron@designandbuild.com.au
Job Published: August 20, 2021

Job Description

As a result of continued growth an opportunity exists for an experienced strata professional to join the Executive Leadership Team of this highly successful business. This role participates in the strategic management of the business and is responsible for leading and mentoring the team to ensure the delivery of exceptional service. 
  
As the successful Head of Strata Services you will be responsible for:
  • Managing the delivery of Key Performance Indicators for the Strata Services Team as set and changed over time
  • Performance management of all Strata Services team members
  • Risk management of the portfolio and oversight for the improvement of NPS results across strata management deliverables
  • Responsible for the resolution of customer escalations as a result of strata management or financial management deficiencies
  • Compliance review of invoices as specified by the internal authority matrix
  • Compilation of the weekly payments process and processing the EFT 
  • Capture of schedule B undertakings
  • Business process mapping and re-engineering of financial and strata management support solutions to ensure best practice and time efficient service delivery

To be successful in this role as Head of Strata Services:
  • Demonstrated experience managing a high performing team
  • Sound understanding of financial management, audit & taxation requirements
  • Business process re-engineering experience
  • Ideally tertiary qualifications in Business Management or Finance
  • Class 1 license preferred
  • Positive contributor and leader in company culture and team engagement
  • Identifying opportunities for business improvement across all areas of the business
  • Responsible for the day-to-day operation and overall management of the common property for a portfolio
    of schemes during periods of annual leave, position vacancies or overflow
  • Project management and delivery of company strategic objectives and goals relating to the delivery of strata services to internal and external stakeholders
  • Build and maintain business relationships with stakeholders that will enhance the reputation of the organisation
  • Contribute to new business opportunities in conjunction with the Managing Director

Please phone Aaron Petrilli directly on (02) 9376 8200 for a confidential discussion about this or any other opportunities within strata or real estate.

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