Our client is a reputable and growing builder, recognised for fostering a collaborative, energetic, and inclusive workplace with a inclusive and family-oriented culture. They take pride in delivering on their promises, building lasting relationships with clients, and creating a supportive environment where team members can thrive, contribute ideas, and grow their careers.
The Opportunity:
In this newly created role, you will have the opportunity to contribute your ideas and make it your own. You will report to the Construction Manager, mentor and support a growing Client Liaison team, and act as the central point of contact between clients and the construction team.
- Provide support and mentorship to Client Liaison team members
- Update key clients on the progress of their build
- Collaborate closely with internal teams, including Sales, Design, and Construction
- Identify and implement new opportunities and innovative ideas to enhance the customer service experience.
The ideal candidate will have a strong commitment to client service who is motivated to build their career with a company they’re proud to stand behind.
- 2+ years working as Client Liaison Team leader for a residential builder OR
- 5+ years experience working as a Senior Client Liaison, or previous residential experience - looking to return to the construction industry
- Excellent customer service skills and attention to detail
- Genuine approach with the ability to lead others
- A proactive attitude to your work
- Inclusive, supportive, lively and family-friendly work environment
- Quarterly team-building events
- Flexible working hours, including work from home
- Salary up to $100k + super
