As the Customer Service Administrator, you'll play a key role in supporting clients throughout their home building journey. Working closely with internal departments, site supervisors and suppliers, you'll ensure communication is seamless and customers receive a high level of service from start to finish.
Key Responsibilities
- Deliver exceptional customer service via phone, email & face to face.
- Act as the primary point of contact for client enquiries throughout the construction process.
- Coordinate appointments, inspections and key project milestones.
- Liaise with site supervisors, contractors and internal teams to ensure clear communication and timely updates.
- Prepare and maintain customer documentation and records.
- Update internal systems with accurate information.
- Provide general administrative support to the wider team.
- Must have 3-5 years experience in a Customer Service Administrator, Permits or Preconstruction role within residential construction.
- Excellent communication and relationship-building skills.
- Knowledge of preconstruction processes, approvals and planning portal.
- Proficiency with Microsoft Office and experience using CRM or construction management software.
- A proactive attitude and a genuine commitment to delivering outstanding customer service.
- Up to $85k + super
- Onsite parking
- Permanent full-time position with a well-established builder.
- Friendly, supportive and collaborative team culture.
- Career stability with opportunities to grow within the business.
- Competitive salary based on experience.
- Convenient Beresfield location with onsite parking.
