Our client is a well-established and respected residential home builder with a strong reputation for delivering quality homes across NSW. Due to continued growth, they are seeking an organised and customer-focused Customer Service Administrator to join their team and support clients throughout their home-building journey.
This is an excellent opportunity for someone with strong administration and customer service experience who enjoys working in a fast-paced environment and takes pride in delivering a high level of service.
About the Role As the Customer Service Administrator, you will act as a key point of contact for homeowners, internal stakeholders, and subcontractors, ensuring smooth communication and efficient administration throughout the construction process.
Key Responsibilities
- Manage customer enquiries via phone and email in a professional and timely manner
- Assist with contracts administration and variations
- Assist with preconstruction approvals and applications
- Liaise with site supervisors, trades, and subcontractors to ensure timely resolution of customer requests
- Maintain accurate records and update information within internal systems
- Prepare and distribute customer correspondence and documentation
- Provide administrative support to the wider customer service and construction teams
- Ensure a positive customer experience at every stage of the process
- Previous experience in customer service and administration
- Experience within residential construction, home building, property, or a related industry is highly desirable
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage multiple tasks and priorities
- High attention to detail and accuracy
- Proficiency with Microsoft Office and CRM systems
- A proactive and solutions-focused approach
- Up to $90k + super
- Potential leadership opportunities
- Opportunity to join a reputable and growing home builder
- Supportive and collaborative team environment
- Modern office environment
Apply now or contact us for a confidential discussion.
