About the Role
Our client is a successful residential builder established for over 30 years with a reputation for building quality homes. Currently building around 200+ homes per year, they have plenty of work in the pipeline for years to come.
Currently seeking a dedicated Construction Customer Service Administrator to be the vital link between our clients and construction teams, ensuring a seamless and positive experience throughout the building process.
As a Construction Customer Service Administrator, you will be responsible for:
- Acting as the main point of contact for customers throughout the construction journey.
- Coordinating communication between clients, construction supervisors, and internal departments.
- Managing customer inquiries, updates, and feedback in a timely and professional manner.
- Maintaining accurate records of client interactions and project progress.
- Assisting with the preparation and distribution of contracts, variations, and other documentation.
- Previous experience in a customer service or administration role, within the construction or residential building industry.
- Exceptional communication and interpersonal skills.
- Strong organizational and multitasking abilities with attention to detail.
- Proficiency in Microsoft Office Suite and experience with CRM systems (preferred).
- A proactive and positive attitude with a passion for delivering exceptional customer experiences.
- Join a reputable and leading residential home builder with a supportive team culture.
- up to $85k + super and long-term career development opportunities.
- Be a key part of delivering dream homes and enhancing customer satisfaction.
