A full-service HVAC firm, offering everything from custom system design and installation to preventative maintenance and service across commercial, retail, industrial, education, and healthcare markets.
About the role:
- Lead, manage and grow the service department
- Oversee service delivery to clients — ensuring high standards of performance, compliance, safety and client satisfaction.
- Manage work scheduling, resource allocation, technician performance, quality assurance and after-sales support.
- Ensure the business’s service management software is properly utilised and efficient.
- Provide leadership, coaching and development to the service team.
- Collaborate with the account manager to maintain and grow service contracts and client relationships.
- Monitor KPIs, service profitability, budgets and reporting.
- Ensure compliance with WHS, quality and ISO requirements, as applicable.
- Work cross-functionally with projects, design and installation teams to deliver an integrated service offering.
- 3+ years Service Management experience with a strong trade background in HVAC service & maintenance
- Comfortable recruiting, building and leading a service team
- Proficient with service management software ie SIMPRO and confident with technology, reporting and service workflow systems.
- Excellent communication, leadership, client-service orientation and organisational skills.
- Strong business acumen — you’ll be responsible for service profitability and operational efficiency.
- Up to $150k + super
- Company vehicle or car allowance.
- A genuine leadership role with scope and autonomy to build and shape the service division.
- Opportunity to work across a variety of sectors, in a company with strong credentials and growth ambitions.
To set up a confidential call about this opportunity, please apply with your CV or email louis@designandbuild.com.au
