- Provide a personalised and exceptional service to all clients through the warranty period, while following the Warranty processes and procedures.
- Coordinate and schedule Warranty works with clients, staff, suppliers & trades.
- Providing accurate information and updates to clients in relation to warranty repair work.
- Liaise with team members and trades to ensure inspections and works are being carried out in a timely manner and to the required standard.
- Follow up with clients to confirm works are complete and satisfactory, and to address any further queries.
- Fielding customer enquiries and escalating to the Head of Construction Standards where necessary.
- Attend regular workflow meetings to advise the Head of Construction
- Standards of the status of all Service and Warranty jobs, and other relevant team meetings as required.
- 2 - 5 years experience within the residential construction sector or property management
- ONSITE COMPANION experience preferred
- The ability to multi-task and prioritise a changing workload
- Strong IT skills including MS Office suite and the ability to grasp new systems with ease
- Strong English skills both written & verbal
- Up to $65k + superannuation (Pro rata).
- Part time role, 3-4 days per week.
- Well established family owned business, fabulous office culture, young vibrant team, and career development opportunities.
