A respected Victorian residential property group with its own development, building and sales arms is growing its customer operations team. They need a coordinator to be the friendly, capable face for buyers once the contract is signed, guiding them through to settlement, moving in, and the first stretch of living in their new home.
It’s a busy, varied role that goes well beyond admin. You will be trusted to run your own workload and to keep a team of people moving in the same direction.
Day to Day
- Help prepare and issue sale contracts, then follow each one through its key dates until settlement
- Make sure homes are ready for their new owners, including inspections, handover packs and walk-throughs
- Be the go-to person for buyers, investors, property managers and agents when questions or concerns come up
- Manage incoming maintenance requests, prioritise the urgent ones, and work with the maintenance team and trades to get defects fixed on time
- Hand out routine tasks to an overseas support team and keep their work on track
- Send a weekly update on settlements, handovers and outstanding maintenance, and share ideas for working smarter
- At least three years in contracts administration, customer service or maintenance coordination, ideally in residential building, development or property management
- Hands-on experience with residential sale contracts, particularly house and land
- A good understanding of how defects and warranties work for new homes in Victoria
- Excellent communication skills and the composure to handle upset customers well
- Confidence with CRM platforms, online maintenance systems and the Microsoft suite
- A sharp eye for detail and the ability to juggle many jobs across multiple developments
- A current licence and your own car, as you will visit sites around Melbourne and regional Victoria
- A results-focused team that notices and rewards good work
- Room to grow as the department expands
- Regular contact with senior decision makers
- A sociable workplace with team lunches and events
For any questions relating to this role or other opportunities with D&B and our clients please contact Denise Kostoulias on (03) 8535 3100 or click apply. Your application will be treated as strictly confidential.
Thanks for your consideration.
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