The Company:
Established 13+ years ago, our client has become a household name in the Western Australian building sector and has won numerous awards. They have a great reputation for building quality homes and projects as well as being committed to the development and career progression of their team while at the same time focusing on retention, job fulfillment, workplace culture, and wellbeing.
The Opportunity:
In this newly established position, you will serve as a vital connection between the company’s clients, the construction team, and drive and implement improvements within the customer service experience across the business, from project initiation through to final handover.
- Update key clients on the construction progress of their build
- Providing support to other client liaisons within the team as needed
- Collaborate closely with the internal teams, including sales, design, and construction
- Identify opportunities to enhance the customer service experience within the business
- Implement new processes and innovative ideas to enhance the customer service experience
- 5+ years of experience as a Senior Client Liaison Officer or Administration Manager working for a Residential Builder
- Excellent customer service skills and attention to detail
- Genuine approach with the ability to lead others
- A proactive attitude to your work
- Career growth opportunities
- Full-time role
- Free onsite parking
- Salary up to $110k + super
