Do you have a passion for people and an appreciation for design? Maybe you're a strong manager with a love for design, or you might be an interior designer who wants to incorporate customer focused elements into your next role. Either way, our client is looking for you!
You will oversee the operations, performance, and people management of two Australian showrooms. This is a hands-on leadership role where you'll work closely with store teams to drive sales, ensure operational excellence, and deliver a consistently high-quality customer experience that aligns with the brand values.
You'll act as the key bridge between the stores and Head Office, working cross-functionally with customer experience, marketing, product, and logistics to ensure seamless execution of performance targets and retail strategies.
About the role:
- Lead, train and mentor showroom teams in Sydney and Melbourne to drive sales and upskill team
- Develop store reporting metrics & KPIs and provide regular insights to the executive team
- Ensure excellence in day-to-day retail operations across both locations
- Own and execute national retail strategy, including showroom presentation, service standards, and local marketing execution
- Collaborate with Head Office teams (Customer Experience, eCommerce, Marketing, Product, Logistics, Visual Merchandising) to align digital and physical retail efforts
- Analyse store performance and implement initiatives to improve conversion, average order value, and customer satisfaction
- Lead recruitment, training, and performance management for retail teams
- Plan staffing schedules, manage budgets, and ensure efficient resource allocation
- Maintain stock presentation standards and coordinate with supply chain teams on inventory needs
- Oversee in-store events and activations to enhance the customer experience
- Travel between Sydney and Melbourne to maintain strong presence and oversight
- 10+ years’ experience in multi-site retail leadership roles, ideally in homewares, furniture, or lifestyle sectors
- Proven track record of driving retail performance and leading high-performing teams
- Strong commercial acumen with experience interpreting sales data and managing P&Ls
- Passion for customer experience and creating an inspiring in-store environment
- Hands-on leader with the ability to coach, motivate and build culture across locations
- Comfortable working in a dynamic, fast-paced, founder-led environment
- Strong communication skills and experience collaborating with central/head office teams
- Willingness to travel regularly between Sydney and Melbourne
What they can offer you:
- A leadership role in a growing Australian brand with international operations
- Autonomy to shape and elevate our retail operations
- Collaborative and values-driven team culture
- Generous staff discounts on beautifully designed furniture
If you're interested in knowing more or to hear about any other opportunities within the architecture and interiors space, please contact Charlie Jones at CJones@designandbuild.com.au or apply directly.
Thank you!
