Location: Melbourne, VIC
Salary:$100,000 - $120,000 + Super (DOE)
About the Company
Design & Build is proud to be partnering with a well-established building services contractor to recruit an experienced Service Coordinator. With a strong reputation across Victoria, our client delivers planned and reactive maintenance solutions across commercial, industrial and critical infrastructure projects.
Due to continued growth, they are looking to appoint a technically minded Service Coordinator with an electrical or mechanical background to support the day-to-day delivery of their service division.
The Role
Working closely with the Service Manager, you will be responsible for coordinating a team of field technicians, ensuring service works are delivered efficiently, safely and to a high standard.
This is an excellent opportunity for someone with a background in electrical or mechanical building services who enjoys working in a fast-paced environment and building strong relationships with clients and technicians alike.
Key Responsibilities
- Coordinate and schedule planned and reactive maintenance works.
- Allocate service technicians based on priority, location and skill set.
- Liaise with clients to manage service requests and provide regular updates.
- Prepare quotations, work orders and service documentation.
- Coordinate subcontractors where required.
- Monitor job progress to ensure KPIs and service level agreements are achieved.
- Assist with procurement of materials and equipment.
- Support invoicing, variations and job close-out processes.
- Maintain accurate records using service management software.
- Work closely with the Service Manager to improve operational efficiency and customer satisfaction.
To be successful in this position you will ideally have:
- Previous experience as a Service Coordinator within electrical, mechanical, HVAC or building services.
- An electrical or mechanical trade background is highly regarded.
- Strong understanding of planned preventative maintenance (PPM) and reactive maintenance environments.
- Excellent organisational and time management skills.
- Experience coordinating multiple technicians and competing priorities.
- Strong communication and customer service skills.
- Experience using service management software such as Simpro, Uptick, AroFlo, Pronto or similar is advantageous.
- High attention to detail and the ability to work autonomously.
- Competitive salary package of $100,000-$120,000 + Super.
- Join a respected and growing building services contractor.
- Supportive leadership team with genuine career progression opportunities.
- Stable, long-term position with a strong pipeline of maintenance contracts.
- Collaborative and positive team culture.
- Opportunity to work across a diverse portfolio including commercial, healthcare, education and critical infrastructure projects.
If you're an experienced Service Coordinator with an electrical or mechanical background looking for your next opportunity, we'd love to hear from you.
For a confidential discussion, please contact the Building Services team at Design & Build or apply via the link below.
