Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for quality delivery and customer satisfaction, they partner with a diverse portfolio of clients across Australia.
This organisation offers a dynamic and supportive environment, making it an excellent opportunity for professionals looking to build a long-term career within a high-performing team.
About the role:
An exciting opportunity is available for a motivated and detail-oriented Service Coordinator to join a busy operations team based in the Sutherland Shire.
This role is ideal for someone who thrives in a fast-paced environment and enjoys managing multiple priorities. You will be responsible for coordinating and delivering both preventative and reactive maintenance services nationwide, ensuring high-quality outcomes and client satisfaction.
Key Responsibilities
- Manage end-to-end coordination of facilities maintenance work orders
- Allocate jobs to trades and service delivery partners
- Ensure all service requests meet client expectations and KPIs
- Handle incoming calls and emails in a timely and professional manner
- Build and maintain strong relationships with contractors and internal technicians
- Coordinate urgent and priority maintenance requests
- Maintain accurate records within internal systems
- Deliver exceptional customer service at all times
- Adhere to safety procedures and escalation protocols
To be successful in this role, you should possess:
- Proven ability to work in a fast-paced, high-volume environment
- Strong communication skills (verbal and written)
- Excellent customer service focus
- Strong problem-solving ability and attention to detail
- Confident and professional phone manner
- Ability to build and maintain stakeholder relationships
- Effective time management and organisational skills
- Proficiency in Microsoft Office (Outlook, Excel, etc.)
- Understanding of KPIs and service delivery expectations
- Experience with contact centre platforms or job management systems (desirable)
- Stunning offices in the Shire beaches, onsite parking and close to transport
- Proactive, fun, and professional work environment
- Up to $80K+SUPER is on offer
- Competitive salary package with regular reviews
- Long-term career development and progression opportunities
- Ongoing training, mentoring, and professional development
- Employee benefits including wellbeing initiatives and leave entitlements
- Flexible and family-friendly workplace policies
